Shipping policy

Shipping Policy

1. General Information

1.1 We ship orders to customers within Germany and other specified countries listed below.

1.2 All orders are processed and shipped during our business hours: Monday to Friday, excluding public holidays in Germany.

2. Shipping Costs

2.1 Shipping costs are calculated based on the destination, weight, and size of the package. The exact shipping cost is displayed during checkout.

2.2 Domestic Shipping (Germany):

• Standard Shipping: 3.99€

• Free Shipping: Available for orders above 80€

2.3 International Shipping:

• We ship to the following countries: European Countries. 

• Shipping costs and delivery times vary by destination and will be displayed during the ordering process.

2.4 Any additional customs duties, taxes, or fees for international shipments are the responsibility of the customer.

3. Delivery Times

3.1 The estimated delivery times are as follows:

• Within Germany: 2-5 business days

• Within Europe: 5-14 business days

3.2 Delivery times may vary due to external factors such as customs processing or carrier delays. We are not responsible for delays caused by third-party shipping providers.

4. Order Processing

4.1 Orders are typically processed within 1-2 business days after payment is confirmed.

4.2 Customers will receive a confirmation email with tracking information once their order has been shipped.

5. Shipping Providers

5.1 We partner with reliable shipping providers, including DHL, FedEx, Hermes to ensure timely delivery.

5.2 Customers can track their shipment using the tracking link provided in the shipping confirmation email.

6. Lost or Damaged Shipments

6.1 If a shipment is lost or damaged during transit, please contact us immediately at chhunatelier@outlook.com. We will work with the shipping provider to resolve the issue.

6.2 For damaged goods, customers must notify us within 7 days of receiving the order and provide photographic evidence of the damage.

7. Undeliverable Packages

7.1 If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact the customer to arrange reshipment. The customer may be responsible for additional shipping costs.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

• Email: chhunatelier@outlook.com